Manager

• Own the end-to-end Deal Desk function across new business, expansions, and renewals
• Partner with Sales, Customer Success, and Partnerships to provide strategic deal guidance, ensure pricing discipline, and mitigate contractual risk
• Serve as the primary escalation point for deal-related questions
• Build and review quotes for Sales, Customer Success, and Partnerships
• Advise reps and CSMs on packaging, multi-year structures, ramp schedules, and bundling
• Review discount requests against approval thresholds and escalate exceptions with recommendations
• Maintain the price book, product catalog, and quote templates with Finance and Product
• Track Deal Desk turnaround times and uphold published SLAs
• Prepare order forms, renewals, amendments, and co-terms from standard templates
• Triage redlines and non-standard terms and route them to Legal and Finance as needed
• Navigate public-sector procurement, including RFP pricing, cooperative purchasing contracts, purchase orders, fiscal-year budget cycles, and board-approval timelines
• Manage e-signature workflow and verify executed contracts against booked opportunities
• Audit Closed Won bookings before hand-off to Finance and Customer Success onboarding
• Own the contract repository and maintain renewal dates, terms, and uplift clauses in Salesforce
• Partner with Finance on invoicing hand-off, revenue recognition inputs, and month-end close

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Deal Desk Manager