Customer Service jobs in United States

Explore 1 matching jobs.

Greenlight

Customer Service Specialist, Tier 2

Greenlight

Posted: 10/20/2026
F&G

New Business Customer Contact Service Representative

F&G

Posted: 10/20/2026
Greenlight

Customer Service Specialist, Tier 2

Greenlight
Posted 10/20/2026full-timeUnited StatesMid-LevelSenior💰 $23 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills, active listening, and effective communication while efficiently resolving complex customer issues. Proficient in using CRM software and internal tools to manage customer accounts and feedback.

Highest-signal resume keywords
Exceptional Customer ServiceActive ListeningCRM Software ProficiencyTechnical Issue TroubleshootingMultitasking

About the role

Key responsibilities & impact
  • Provide phone and email support for questions or problems involving the Greenlight card, registration, mobile application, and hardware devices
  • Listen actively to customers, clarify information, and defuse potential escalations
  • Build relationships with colleagues and relay product feedback to product and engineering teams
  • Prioritize efficiency and speed while maintaining customer satisfaction
  • Use software and internal tools to navigate customer accounts and resolve issues
  • Participate in training and learning opportunities
  • Follow company policies and procedures
  • Report to the Customer Service Manager
  • Support complex customer issues requiring deeper investigation and resolution as part of the Tier 2 team

Requirements

What you’ll need
  • High School Diploma or equivalent
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Proficiency with software, ideally CRM software, and strong typing skills
  • Experience troubleshooting technical issues and confidently managing complex customer concerns and escalations
  • Ability to work from home and self-manage
  • Proficiency in multitasking and meeting daily productivity goals
  • Ability to quickly learn Greenlight’s products, services and policies

Benefits

Comp & perks
  • Work from home after initial office training
  • Training and other learning opportunities
  • Inclusive work environment and interview experience
  • Reasonable accommodations during the hiring process

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CRM Software ProficiencyTyping SkillsTechnical Issue TroubleshootingProblem ResolutionCustomer Account Management
Soft Skills
Active ListeningVerbal CommunicationWritten CommunicationRelationship BuildingSelf-Management
Tools & Technologies
Internal ToolsGreenlight CardMobile ApplicationHardware Devices
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer SupportEscalation ManagementProduct FeedbackEfficiencyCustomer Satisfaction