GS1 Canada

Communications

• Stand up and maintain bilingual organizational onboarding communications and content for new employees.
• Establish and maintain employer brand messaging aligned to department plans.
• Lead employee experience and recognition communications end to end.
• Draft, edit and publish bilingual internal and corporate communications using GS1 Canada’s brand standards, editorial guidelines, key messages and tone of voice.
• Review content for accuracy, clarity, grammar, consistency, accessibility and quality in English and French.
• Launch and maintain Pulse, GS1 Canada’s internal communications channel, alongside internal communications plans, campaigns and recurring communications.
• Write, format, publish and maintain content on the intranet and other internal communication channels.
• Maintain editorial calendars and track communications, deadlines and dependencies.
• Monitor internal channels and support timely content updates, corrections and archiving.
• Improve employee engagement, channel use and communications effectiveness.
• Build and maintain intake, review and approval workflows for internal content.
• Gather information from stakeholders, clarify objectives, identify audiences and confirm required actions.
• Maintain timelines, approval records and publishing schedules, escalating risks or delays as needed.
• Coordinate communications across channels to reduce duplication and support message consistency.
• Support communications plans connected to organizational priorities, employee initiatives, events and change activities.
• Provide basic publishing support for approved corporate social media content.
• Track communications activity and channel performance and assist with reporting by gathering metrics and maintaining tracking tools.
• Maintain templates, distribution lists, content libraries, project files and communications documentation.
• Support event communications, registrations and promotional activities.
• Provide hands-on communications and administrative support.

Communications Specialist, Bilingual – English/French

Product Operations

• Own the end-to-end product operational model, from intake and portfolio governance through analytics, measurement, and continuous improvement
• Report to the VP of Product Management and work cross-functionally with Engineering, Design, Data, Finance, and Marketing
• Govern the rollout of GS1 Canada’s structured product operating model across teams
• Define and maintain KPI frameworks and product success metrics across the product portfolio
• Establish and govern the analytics platform, ensuring data quality, accessibility, and accuracy
• Implement and manage executive dashboards that surface product trends, risks, and opportunities
• Own the NPS program, including surveys, feedback consolidation, sentiment analysis, and insight presentation
• Establish a centralized customer research repository and synthesize fragmented feedback into prioritized insights
• Partner with Subscriber Support and Account Management to identify field signals and operational friction
• Implement and optimize product analytics tooling, including Pendo and related platforms
• Design and deliver ad-hoc analyses and actionable recommendations on product opportunities and user behavior
• Evaluate, pilot, and scale generative AI and agentic system capabilities within the product organization
• Maintain the AI Workbench, including AI skills, prompts, responsible-use governance, and enablement
• Establish intake discipline, portfolio visibility, dependency tracking, risk flagging, and executive portfolio health reporting
• Create and enforce product governance standards, documentation templates, decision logs, launch checklists, and post-launch reviews
• Own the product management technology stack, tools, platforms, and integrations
• Standardize product processes, communications, and documentation across teams
• Develop self-service product insight capabilities through dashboards, templates, documentation, and training
• Support onboarding and integration of new product managers

Product Operations Manager, AI & Insights

General

• Own day-to-day operations of the Toronto office, ensuring the workplace is safe, functional, and welcoming.
• Manage vendor relationships, contracts, service-level expectations, and performance.
• Manage building operational issues, Health & Safety compliance, and maintenance.
• Lead space planning, workspace allocation, and space-conflict resolution.
• Oversee access and parking control and the Card-Reader (Verex) system.
• Maintain operational systems including SharePoint, Teams, and Jira for ticket tracking, automation, and SLA adherence.
• Manage courier accounts, office mail, equipment deliveries, inventory, supplies, and procurement.
• Serve as the operational contact for Toronto staff and support onsite visitors.
• Partner with Corporate Communications & Brand on workplace updates, procedures, employee engagement, and recognition initiatives.
• Partner with HR and IT on onboarding and workplace technology modernization and automation.
• Serve as the certified on-site Health & Safety lead, oversee OHSA compliance, and chair the Joint Health & Safety Committee.
• Lead Health & Safety meetings, inspections, emergency preparedness planning, and fire evacuation drills.
• Maintain Health & Safety documentation, policies, training records, incident logs, and facilities SOPs.
• Champion ESG practices, e-waste recycling, asset donation, sustainable sourcing, and carbon-footprint reduction.
• Reconcile facilities and travel invoices, track budgets, identify savings, and report travel spend and compliance.
• Administer the corporate travel program and manage its vendor relationship and policies.
• Provide operational support and remote oversight for the Montreal facility and I&V operations, including equipment sourcing, shipments, customs, and facilities projects.
• Coordinate Health & Safety measures across Toronto and Montreal.

Workplace Experience – Facilities Specialist

Solutions Engineer

• Work with subscribers to understand business and technical needs and design solutions
• Serve as a subject matter expert and lead implementation of approved solutions
• Develop and maintain enterprise architecture solution delivery documentation, SOPs and process maps
• Lead business and technical requirements gathering, discovery and mapping with cross-functional departments
• Capture and validate business processes across systems, including interfaces, process flows and redesign
• Translate subscriber needs and future system enhancements into execution plans aligned with enterprise infrastructure vision
• Lead system- and process-related projects and act as a subject matter expert
• Lead design discussions focused on scalability, implementation and best practices
• Lead development of data integrations, software modifications and application data integration decisions
• Liaise with internal stakeholders and development teams
• Lead project/solution development, documentation, delivery management, rollout, support and SDLC activities
• Onboard and train new team members
• Monitor application health, adoption, security and cost
• Participate with business owners in defining SOPs for business processes, technical development, change management and operational support