GxPAssure

Operations

• Turn agreed proposals into contracts on company templates, route them for review and signature, and maintain the contract register.
• Prepare and track consultant working agreements and confidentiality agreements.
• Onboard new consultants, including background and right-to-work checks.
• Serve as the day-to-day contact for the consultant network regarding availability, scheduling, briefings, kick-off and close-out.
• Arrange travel, visas, accommodation and logistics for consultants and the CEO.
• Manage the general enquiries inbox and phone line, route new enquiries to the client team, and support live engagements.
• Run the monthly cycle of timesheets, expenses, consultant invoices, client invoicing and receivables.
• Maintain business systems and build and maintain the operations manual.
• Support the CEO with diary and meeting preparation.
• Run operational processes after work is won; the role does not sell, price, negotiate with clients or sign contracts.

Consulting Operations Manager

Manager

• Find, qualify and win new clients in pharmaceutical and biotech quality, compliance and regulatory support across the UK, Europe, the USA and Asia
• Work regulatory-trigger leads such as FDA warning letters and Form 483 observations, MHRA inspection findings and EU GMP non-compliance reports
• Lead discovery calls with prospective clients, involve experts in technical scoping, and turn conversations into persuasive proposals at standard rates
• Negotiate scope, price and timing within agreed commercial limits
• Hand agreed proposals to the operations team
• Own client account relationships, including account plans, regular reviews and identifying future needs
• Represent GxPAssure at conferences and industry events
• Build a referral network among quality and regulatory decision-makers
• Keep the sales pipeline current and report on it monthly
• Report directly to the CEO
• Win work and retain clients while consultants deliver the technical work and operations provides support

Consulting Operations Manager

Client Development Manager