Hack The Box

Analytics Engineer

• Enable stakeholders to make data-driven decisions
• Bridge raw data transformation and business decision-making
• Own cross-functional data modeling and deliver stakeholder-ready dashboards end to end
• Build and optimize SQL and dbt data models for reporting and analysis
• Develop, monitor, maintain, optimize, and troubleshoot data pipelines
• Implement data quality checks and validation routines
• Contribute to large-scale projects such as the transition to GCP
• Document data models, transformations, and business logic
• Collaborate with teams and business stakeholders to define data requirements, business logic, and reporting needs
• Assist in designing and developing reports, dashboards, and visualizations
• Support and guide team members on data-related matters
• Help build a data-driven culture across Hack The Box
• Partner with Finance, Product, Customer Success, Sales, Operations, and leadership teams

Customer Success Manager

• Lead and empower Customer Success Associates and Customer Success Managers across EMEA and APAC
• Own and drive regional Gross Retention Rate and Net Retention Rate metrics
• Recruit, manage, coach, and develop regional Customer Success teams
• Build customer success culture and improve how customers achieve success
• Participate actively in the Customer Success leadership team, contributing to vision, strategy, planning, and execution
• Own and drive Revenue and Customer Success operating model initiatives, including messaging, pricing, tiered customer engagement, career leveling, account health scoring, and digital success motions
• Collaborate with Sales, Product, Engineering, RevOps, Finance, Marketing, and other functions on cross-functional initiatives
• Partner with EMEA and APAC Sales Leadership to manage the business and execute strategic growth initiatives
• Use data and analytics to identify usage and engagement patterns and improve client experiences
• Build trust-based relationships with senior client stakeholders
• Participate as a senior voice in client Quarterly Business Reviews

Analytics Engineer

Head of Customer Success – EMEA, APAC