Hartzell Engine Tech

Customer Support

• Diagnose and resolve moderately complex ERP system issues
• Support ERP implementations, upgrades, and system configuration changes
• Configure, maintain, and enhance the Epicor Kinetic SaaS ERP environment
• Provide technical training and guidance to ERP users
• Serve as a technical resource across Manufacturing, Supply Chain, Inventory, Engineering, Finance, Customer Service, and Quality
• Collaborate with business stakeholders, IT, and engineering teams to resolve system issues
• Analyze business requirements and develop ERP solutions using Epicor-supported customization tools
• Analyze recurring problems and recommend process improvements
• Maintain ERP documentation and troubleshooting resources
• Ensure solutions remain compatible with Epicor SaaS updates
• Support the company’s SOAR operating model and business value drivers

ERP Support Specialist II