Harvey

General

• Serve as the first point of contact for customer support inquiries
• Deliver empathetic, accurate, and timely resolutions
• Juggle multiple competing priorities and tasks
• Troubleshoot AI output quality, app login, feature requests, REST APIs, error logs, and authentication/token issues
• Provide consistent coverage and follow-through during assigned shifts
• Collaborate with team members on complex issues and escalate appropriately
• Maintain deep product and service knowledge
• Document customer interactions and feedback
• Work with other departments to resolve customer issues
• Execute tasks independently while collaborating with the team
• Stay informed about new product features and updates
• Develop and refine support processes and materials, including FAQs and knowledge base articles

Technical CX Specialist