Harvey

Technical Recruiter

• Partner with Infrastructure and Platform leaders to translate roadmap priorities into hiring plans
• Build and maintain recruiting pipelines across distributed systems, AWS/Azure cloud, Kubernetes, databases/Postgres, SRE and reliability, ML/model serving, and security
• Map talent at hyperscalers, AI labs, and high-growth infrastructure and data companies
• Conduct targeted outreach to passive senior and Staff+ engineers
• Advise hiring managers on infrastructure talent markets, compensation, competing offers, level calibration, and candidate expectations
• Run high-signal, candidate-first technical interview processes and keep interviewers calibrated
• Close competitive candidates by communicating Harvey’s infrastructure challenges and impact
• Maintain Ashby and use pipeline metrics to adjust recruiting strategy
• Improve infrastructure hiring through interview plans, sourcing playbooks, referral programs, and events

Technical Recruiter – Infrastructure

Engineer

• Design, build, and maintain Harvey’s video and audio infrastructure, including studio spaces, control rooms, IP signal fabric, routing, recording, and streaming delivery
• Own infrastructure standards, documentation, and configuration records
• Architect and administer Dante audio networks and NDI video workflows in partnership with Corporate IT
• Own technical execution for all-hands, executive broadcasts, customer events, launches, and recorded content
• Lead productions from engineering design and rehearsal through show call and post-event review
• Improve reliability across conference rooms and hybrid meetings
• Establish and maintain color and audio standards across the production chain
• Diagnose and resolve signal-flow, network, sync, and device faults under live conditions
• Turn incidents into documented fixes, redundancy improvements, or monitoring checks
• Evaluate and integrate new production systems
• Manage integrators, rental partners, and vendors through specification, commissioning, and acceptance testing

Broadcast Engineer

Product Manager

• Own the systems and workflows powering Harvey's finance organization as it scales globally
• Act as product owner for core finance processes such as order-to-cash, procure-to-pay, and/or record-to-report
• Run discovery with process owners, define target-state process and system design, own the roadmap, and measure success
• Lead complex finance-system problems involving international expansion, entities, currencies, taxes, statutory requirements, pricing, billing, and revenue recognition
• Develop and maintain architecture strategy for the finance applications ecosystem and its data flows
• Partner with owners of adjacent enterprise systems, including Workday and Salesforce, on integrations and handoffs
• Eliminate manual work by replacing spreadsheets, manual data entry, and email approvals with configuration, automated workflows, and integrations
• Configure, maintain, and optimize NetSuite and related spend and revenue workflows across Zip, Ramp, Brex, and Metronome
• Identify, test, and implement practical AI and automation opportunities
• Own application quality and lightweight SDLC practices
• Set best practices and mentor and support peers across Finance and Business Technology

Lead Product Owner, Finance Applications

Attorney

• Build trusted relationships with law firm and in-house legal teams and provide tailored guidance on incorporating Harvey’s AI into daily practice
• Design and lead onboarding sessions, training workshops, and ongoing enablement programs
• Partner with Customer Success Managers and Account Executives to identify expansion opportunities and support renewals
• Surface adoption obstacles and develop strategies to overcome them
• Translate legal practice needs into actionable feedback for product and engineering teams
• Monitor usage trends, identify at-risk accounts and untapped opportunities, and re-engage users
• Contribute to customer-facing training materials, use case guides, and FAQ resources
• Deliver domain-specific guidance supporting Harvey’s credibility and brand
• Travel occasionally to customer and company offices

Legal Engineer, Custom Solutions

Solutions Engineer

• Lead technical discovery, demos, and deep-dive sessions with prospects
• Own pre-sales and post-sales technical conversations
• Serve as the primary technical partner for key accounts from discovery through deployment, adoption, and expansion
• Partner with Customer Success Managers to grow adoption and expansion within existing accounts
• Own the technical relationship with customer engineering and architecture leaders
• Design and articulate secure, scalable solution architectures integrating Harvey into customers’ systems, workflows, and data environments
• Collaborate with Security and Trust and Information Security teams on customer risk, compliance, and data-governance questions
• Shape scalable patterns for secure deployments
• Provide customer technical feedback to influence product roadmap and internal priorities

Senior Solutions Architect

Affiliate Manager

• Own end-to-end delivery of immigration and mobility matters across sponsorship, relocation, cross-border transfers, remote work, and business travel
• Lead company-side strategy and delivery for complex U.S. immigration matters with outside counsel
• Assess options, risks, timing, and next steps for immigration matters
• Advise candidates, employees, managers, Recruiting, People Business Partners, and business leaders on mobility options and tradeoffs
• Engage Legal, Tax, Payroll, Total Rewards, and local experts when needed
• Manage immigration counsel, tax advisors, relocation providers, and other mobility partners
• Build and improve workflows, playbooks, communications, reporting, and self-service resources
• Maintain accurate work authorization and mobility data
• Support immigration, right-to-work, and audit-readiness requirements
• Apply sponsorship and mobility policies consistently, surfacing exceptions and escalations with recommendations
• Guide candidates and employees through complex situations with clarity, responsiveness, discretion, and empathy
• Report directly to the Global Mobility Lead and help strengthen mobility processes, infrastructure, and vendor relationships

Senior Global Mobility Partner

• Own end-to-end delivery of immigration and mobility matters across sponsorship, relocation, cross-border transfers, remote work, and business travel
• Lead company-side strategy and delivery for complex U.S. immigration matters in partnership with outside counsel
• Assess options, risks, timing, and next steps for immigration matters
• Advise candidates, employees, managers, Recruiting, People Business Partners, and business leaders on mobility options and tradeoffs
• Engage Legal, Tax, Payroll, Total Rewards, and local experts when needed
• Manage relationships with immigration counsel, tax advisors, relocation providers, and other mobility partners
• Build and improve workflows, playbooks, communications, reporting, and self-service resources
• Maintain accurate work authorization and mobility data
• Support immigration, right-to-work, and audit-readiness requirements
• Apply sponsorship and mobility policies consistently, surfacing exceptions and escalations with recommendations
• Guide candidates and employees through complex situations with clarity, responsiveness, discretion, and empathy
• Report directly to the Global Mobility Lead and help strengthen mobility processes, infrastructure, and vendor relationships

• Own end-to-end delivery of immigration and mobility matters across sponsorship, relocation, cross-border transfers, remote work, and business travel
• Lead company-side strategy and delivery for complex U.S. immigration matters with outside counsel
• Assess options, risks, timing, and next steps for immigration matters
• Advise candidates, employees, managers, Recruiting, People Business Partners, and business leaders on mobility options and tradeoffs
• Engage Legal, Tax, Payroll, Total Rewards, and local experts when needed
• Manage relationships with immigration counsel, tax advisors, relocation providers, and other mobility partners
• Build and improve workflows, playbooks, communications, reporting, and self-service resources
• Maintain accurate work authorization and mobility data
• Support immigration, right-to-work, and audit-readiness requirements
• Apply sponsorship and mobility policies consistently, surfacing exceptions and escalations with recommendations
• Guide candidates and employees through complex situations with clarity, responsiveness, discretion, and empathy
• Report to the Global Mobility Lead and help strengthen mobility processes, infrastructure, and vendor relationships

Customer Success Manager

• Design, launch, and scale customer community programs, including power user initiatives, advocate cohorts, customer councils, user groups, awards, recognition moments, and loyalty programs
• Build programming for customer feedback, idea sharing, peer conversations, event speaking, concept testing, and participation in shaping legal AI
• Elevate customer impact through stories, events, panels, research, awards, internal moments, and external programming
• Create repeatable program models, playbooks, calendars, and operating rhythms
• Serve as a front-line ambassador for Harvey with customers, power users, champions, speakers, research contributors, executive sponsors, and community members
• Build customer relationships and map the customer ecosystem to identify appropriate engagement paths
• Partner with Customer Success, Sales, Product, Product Marketing, and Communications to identify customers for stories, events, research, awards, advisory programs, and community initiatives
• Support third-party research initiatives and coordinate customer participation, stakeholders, timelines, deliverables, and activation
• Recruit and engage customers for research interviews, surveys, validation sessions, roundtables, and working groups
• Translate research outputs into customer-facing and market-facing assets
• Lead planning and execution of roundtables, dinners, workshops, webinars, user sessions, executive programs, and other customer experiences
• Curate speakers, themes, agendas, briefing materials, discussion formats, follow-up, and post-program analysis
• Build trackers, templates, workflows, timelines, intake processes, briefing documents, status updates, and retrospectives
• Coordinate across Marketing, Customer Success, Sales, Product, Research, Operations, Communications, and executive stakeholders
• Translate broad ideas into executable plans with workstreams, milestones, owners, dependencies, and deliverables
• Track participation, engagement, customer feedback, advocate growth, content activation, pipeline influence, and learnings
• Move Customer Engagement from bespoke execution to scalable, repeatable programs while preserving personal customer connection

Community Lead, Customer Engagement

Account Executive

• Establish new business relationships with small law firms and in-house legal teams
• Understand customer challenges and deliver AI solutions aligned with their needs
• Own a book of business by prioritizing warm leads and a named account list
• Manage the new business lifecycle from prospecting and qualifying through solution validation and contracting
• Achieve and exceed revenue targets and key sales metrics
• Build relationships with decision-makers and stakeholders
• Conduct high-velocity, tailored client evaluations, product demonstrations, and presentations
• Collaborate with engineering and product teams to tailor solutions and stay current on AI advancements
• Develop tactics, collateral, and messaging to improve SMB team performance
• Document learnings for application across accounts

SMB Account Executive

Customer Support

• Lead day-to-day support delivery for the region, including queue and coverage, triage and handoff, and escalation judgment
• Monitor and improve First Response Time, Resolution Time, QA, and cSAT by identifying root causes
• Set individual performance expectations and coach team members using QA results
• Own escalations end to end, from severity judgment and customer communication through resolution
• Create actionable bug reports for Engineering
• Partner with Product, Engineering, and Go-to-Market to turn recurring escalations into fixes
• Participate in the on-call rotation for customer-impacting incidents
• Coordinate incident response and customer communication strategy
• Drive adoption of AI tools and systems across triage, drafting, deflection, and QA
• Pressure-test CX Operations releases against real queue conditions
• Compare regional performance, share effective practices, and propose globally applicable processes
• Forecast coverage and staffing against volume and flag gaps
• Hire, onboard, and develop team members for future growth and evolving support needs
• Report to the Head of Customer Experience

Manager, Customer Experience

• Serve as the primary Compensation Business Partner for EMEA and APAC
• Develop deep context on teams, talent markets, and hiring needs across EMEA and APAC
• Partner with People Business Partners and business leaders on new hires, promotions, internal mobility, and complex compensation questions
• Partner with Recruiting on offers, market competitiveness, and candidate-specific situations
• Evolve international compensation strategy, including geographic differentiation, market positioning, salary structures, and equity
• Translate Harvey’s equity philosophy across international markets
• Research emerging compensation practices and AI talent trends
• Conduct market analyses using compensation survey data and other sources
• Partner on compensation cycles, benchmarking, band development, and company-wide programs
• Identify which US practices translate internationally and recommend changes for new markets
• Build infrastructure, principles, and enablement for a scalable international compensation approach

Compensation Business Partner, International

• Own strategic account management for a portfolio of enterprise clients across Singapore and the broader APAC region
• Drive product adoption, retention, and expansion
• Lead onboarding and implementation for new enterprise deployments from scoping through go-live
• Build and execute success plans using product usage data, customer health scores, and business objectives
• Proactively mitigate churn risk and identify growth opportunities
• Serve as a trusted advisor on Harvey’s AI capabilities
• Conduct training sessions, executive business reviews, and strategic workshops tailored to legal workflows
• Collaborate with Sales, Product, and Legal Engineering
• Champion customer feedback and influence roadmap priorities
• Develop scalable playbooks and processes for the APAC customer success motion

Customer Success Manager, Enterprise

• Own strategic account management for enterprise clients across Singapore and the broader APAC region
• Drive product adoption, retention, and expansion across a portfolio of high-value enterprise accounts
• Lead onboarding and implementation for new enterprise deployments from scoping through go-live
• Build and execute success plans using product usage data, customer health scores, and business objectives
• Proactively mitigate churn risk and identify growth opportunities
• Advise customers on Harvey’s AI capabilities through training sessions, executive business reviews, and strategic workshops
• Collaborate with Sales, Product, and Legal Engineering to champion feedback and influence roadmap priorities
• Develop scalable playbooks and processes for the APAC customer success function

Payroll

• Process accurate and timely payroll for all employees while ensuring federal, state, and local compliance
• Ensure payroll accuracy and timely processing
• Review and approve termination checks
• Collaborate with People Ops on payroll components of health, dental, vision, retirement, and other company-sponsored benefits
• Serve as the primary point of contact for Workday enhancements
• Prepare and maintain records for internal and external audits and assist with compliance audits
• Maintain confidentiality, data security, data integrity, and accurate employee records
• Assist with month-end close tasks related to payroll entries
• Lead the annual 401(k) audit and complete funding reconciliation after each payroll
• Perform quarterly Form 941 filings and state tax reconciliations

Technical Recruiter – Infrastructure

Broadcast Engineer

Lead Product Owner, Finance Applications

Legal Engineer, Custom Solutions

Senior Solutions Architect

Senior Global Mobility Partner

Senior Global Mobility Partner

Senior Global Mobility Partner

Community Lead, Customer Engagement

SMB Account Executive

Manager, Customer Experience

Compensation Business Partner, International

Customer Success Manager, Enterprise

Customer Success Manager, Enterprise

Payroll Manager