Headhunter Digital

IT Support

• Support approximately 100 employees with technical questions
• Administer approximately 120 MacBooks, 40 iPhones, 10 iPads, and Android test devices
• Manage the entire device lifecycle, from procurement and setup through return and reuse
• Support employee onboarding and offboarding
• Manage user accounts, access rights, and SaaS applications
• Develop standards for a secure and reliable macOS work environment
• Help select and implement a future MDM solution
• Manage network, firewall, Wi-Fi, storage, and backup systems
• Document systems and processes
• Automate recurring tasks and further develop existing IT processes
• Coordinate external service providers in hosting, telecommunications, and tooling
• Support IT security initiatives and, where required, ISMS and ISO 27001 measures
• Collaborate with the DevOps team on Linux, Docker, and development environments

IT Support Specialist, IT Systems Administrator for a Digital Agency – Apple, macOS, MDM