Headway

Researcher

• Lead end-to-end market research strategy, from identifying key questions and scoping research plans through conducting research, synthesizing findings, and presenting actionable recommendations
• Develop a comprehensive understanding of users and the market using quantitative research
• Serve as a survey and statistical analysis expert for the Research team
• Employ advanced methods such as DCM where needed
• Establish and run a brand and sentiment measurement program
• Combine multiple data sources to synthesize insights, identify trends, and make recommendations across business organizations
• Act as a strategic thought partner to business leaders
• Help define problem spaces and inform development of new investments
• Evangelize research findings and promote customer understanding across the organization
• Mentor and guide junior researchers
• Help build and scale Headway’s research practice

Staff Quantitative Researcher, Market Research

Product Manager

• Own clinical requirements for detecting and mitigating patient risk across the patient portal, support chat and phone, clinical assessments, conversational intake, and other platform surfaces
• Drive a shared severity taxonomy and routing model
• Serve as the Clinical Product Patient Safety partner for risk-disclosing product features
• Define safety requirements and safeguards, integrate products into existing escalation structures, and red-team failure points
• Review safeguard performance after product launch
• Audit product surfaces for patient safety gaps and collaborate with clinical and cross-functional partners to close them
• Support the clinical safety and quality bar for AI surfaces, including AI-generated clinical notes, treatment planning, and conversational tools
• Write rubrics, label gold-standard model cases, and audit model output against clinical assessment
• Resolve risk-ownership questions and ensure policies and platform accurately reflect decisions
• Communicate clinical tradeoffs to non-clinical stakeholders and push back when product or technical decisions conflict with sound clinical judgment

Clinical Product Lead

Product Designer

• Own design for the patient search results experience, including results tiering, provider cards, match explanations, filters and sort, and sparse and empty states
• Design and run sustained experiments on a conversion-critical surface: frame hypotheses, design variants, read results, and decide next iterations
• Shape how a provider's style and experience are expressed to patients, partnering with the Ranking and Profiles teams
• Define a point of view on search results and turn it into shippable increments with the PM and engineering manager
• Work with research and data to understand patient hesitation; conduct research when needed
• Design for patients who do not yet know what they want
• Raise the craft bar on a high-traffic patient surface and evolve the design system
• Prototype in code and AI tools so the team can react to working experiences rather than static mockups
• Work within the Patient Onboarding pod alongside a Staff Product Designer, PM, engineering manager, and researcher
• Collaborate closely with the team computing provider relevance
• Iterate on shipped surfaces continuously and respond to live experiment results

Senior Product Designer, Search Results

Financial Planning and Analysis

• Serve as an embedded finance business partner to 1–2 functions
• Translate business plans into financial plans and financial constraints into business tradeoffs
• Build and pressure-test business cases for product, sales and marketing, market expansion, headcount, vendor, and build-vs-buy investments
• Track investment outcomes and unit economics and report findings to leadership
• Run financial planning and monthly forecasting end-to-end
• Manage operating budgets through monthly reviews, variance analysis, and guidance
• Maintain and improve forecasts and business-driver understanding
• Help define important KPIs and work with Data to make them visible and trusted
• Apply AI tools to drive faster insight, efficiency, and decision-making
• Partner with leaders across Product, Sales, Marketing, Operations, People, and corporate functions

Senior Strategic Finance Manager

Technical Recruiter

• Source top talent for technical roles, primarily Engineering, using proven and creative approaches
• Use LinkedIn Recruiter, Juicebox, Ashby, talent communities, competitor mapping, referrals, and other advanced sourcing channels
• Partner with recruiters and hiring managers to refine sourcing strategies
• Share market insights and build diverse, high-quality pipelines
• Conduct initial screens to assess talent
• Ensure a smooth and positive candidate experience
• Help build the technology team supporting Headway’s next stage of growth

Staff Quantitative Researcher, Market Research

Clinical Product Lead

Senior Product Designer, Search Results

Senior Strategic Finance Manager

Contract Technical Sourcer