Highgate

Sales

• Solicit and become familiar with accounts in the assigned market segment
• Prospect and close assigned accounts and territories to increase hotel revenues
• Support Alohilani Resort Waikiki Beach and The Royal Lahaina Resort in Maui
• Conduct professional hotel site inspections with clients
• Develop working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations
• Develop and execute outside sales calls, industry trade shows, and customer events
• Research, solicit, and generate new business leads through database research and proactive sales efforts
• Monitor top-account production and market trends
• Maintain regular contact with existing accounts through the Account Coverage Program
• Invite clients for entertainment, lunches, tours, and site inspections
• Manage and negotiate sales transactions through successful closings
• Use the computerized sales management system to generate reports, enter business, block space, and build accounts
• Attend Highgate Hotel Business Review meetings and required hotel meetings and trainings
• Operate within the established sales expense budget
• Participate in scheduled M.O.D. and office coverage
• Prepare required reports and complete month-end account production tracking
• Develop networking opportunities through community and professional associations
• Review meeting planner evaluations and ensure follow-up on issues
• Meet or exceed sales and lead-generation goals
• Maintain high standards of guest and employee service, appearance, confidentiality, and hotel safety
• Perform other duties as requested by management

Complex Group Sales Manager