Holvi

Analyst

• Triage and answer support requests from Holvians
• Oversee asset and access management processes end-to-end
• Keep IT documentation accurate and audit-ready
• Set Holvians up with the right equipment and access from day one
• Handle equipment and access processes when employees leave
• Support security compliance by patching and reviewing IT assets
• Maintain and improve internal knowledge bases
• Fix connectivity issues and make small changes to internal services
• Escalate problems to other team members or sections when needed
• Serve as the only IT representative in the Berlin branch while accessing support from the Helsinki team

IT Analyst