Home Care Delivered

Customer Support

• Engage with internal and external customers via telephone and email in a highly professional, caring and knowledgeable manner
• Coordinate shipments of medical supplies to recurring customers
• Ensure compliance with regulatory and company policies
• Properly document and note all orders, actions taken, and other pertinent information
• Maintain current knowledge of and adhere to the company's product formularies
• Discuss insurance procedures and regulations with customers, medical professionals, and caregivers as they relate to specific customer policies
• Accurately assist customers in receiving products for conditions serviced by HCD, including incontinence, diabetes, and nutrition
• Meet and maintain department productivity standards
• Maintain acceptable quality assurance standards on calls
• Cooperate with internal and external investigations, reviews, and audits
• Report compliance concerns in good faith
• Participate in annual and ad hoc compliance training
• Perform other duties as assigned

Customer Service Representative I