HomeExchange

Customer Success Manager

• Maintain and keep the CRM calendar up to date
• Centralize campaigns and coordinate deadlines with local and creative teams
• Deploy multichannel CRM campaigns via email, app push notifications, SMS, WhatsApp, and in-app messaging
• Set up campaigns, from content coordination to targeting and configuration in Iterable
• Analyze campaign performance and make optimization recommendations
• Adapt local campaigns by market, including content, targeting, and scheduling
• Coordinate content with creative and translation teams
• Contribute to defining the engagement strategy for the member base
• Regularly update member database targeting segments
• Monitor key metrics, including open, click-through, and conversion rates
• Produce reports
• Work directly with the CRM Manager Lead and the marketing, creative, translation, and local teams

CRM Marketing – Apprenticeship/Internship

Product Designer

• Stay close to members and dig into usage data to understand their needs
• Shape product strategy with product managers, engineers, data scientists and other teams
• Design end-to-end experiences across the member journey, from search to hosting, travelling and beyond
• Evolve and scale Panorama, the design system, across HomeExchange and HomeExchange Collection
• Use AI daily to explore, synthesise, prototype and create
• Raise the quality bar through systems thinking and strong craft
• Help grow the design culture
• Collaborate with designers, product managers and engineers to build a high-quality product for members

Financial Planning and Analysis

• Partner with the FP&A team to oversee monthly budget tracking and variance analysis, presenting findings to operational teams
• Prepare monthly Group reporting and the materials presented to the Board, covering Finance, Marketing, Data, and Collections
• Design and implement new processes, particularly for supplier contract management
• Contribute to international tax matters (VAT and indirect taxes) across multiple countries and entities
• Participate in major Finance function transformation projects, including new tools, migration, and automation
• Conduct high-impact ad hoc analyses