Horizon Health

Support Engineer

• Answer and address support calls, walk-up customers, and emails for first-level technical support
• Resolve service calls using documented procedures
• Handle incoming tickets using the ticketing system
• Solve routine issues and escalate complex issues based on priority and tier level of need
• Input problems and resolutions into the standardized company support center application
• Support IT team members on all aspects of work
• Address calls by phone, in person, and through email
• Provide technical support by phone and remote access as needed
• Develop, execute, and follow IT operational policies, standards, and work instructions for end users
• Ensure customer satisfaction through continuous status updates
• Develop, manage, and maintain internal and external support documentation
• Monitor critical infrastructure systems through industry-standard monitoring tools and systems
• Perform other activities supporting the hospital’s goals and objectives

Explore Information Services Technical Support at Horizon Health. Review requirements and application details.