Information Services Technical Support
Horizon Health
Posted: 10/21/2026
Technical Coordinator – Maintenance Support
Freeport-McMoRan
Posted: 10/20/2026Information Services Technical Support
Horizon HealthPosted 10/21/2026full-timeParis • Illinois • United StatesMid-LevelSenior💰 $17 - $26 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing first-level technical support, managing and troubleshooting issues, and ensuring customer satisfaction in a healthcare environment. Proficient in developing and maintaining support documentation and operational policies.
Highest-signal resume keywords
Technical SupportHealthcare ExperienceIssue ResolutionCommunication SkillsTicketing System Management
About the role
Key responsibilities & impact- Answer and address support calls, walk-up customers, and emails for first-level technical support
- Resolve service calls using documented procedures
- Handle incoming tickets using the ticketing system
- Solve routine issues and escalate complex issues based on priority and tier level of need
- Input problems and resolutions into the standardized company support center application
- Support IT team members on all aspects of work
- Address calls by phone, in person, and through email
- Provide technical support by phone and remote access as needed
- Develop, execute, and follow IT operational policies, standards, and work instructions for end users
- Ensure customer satisfaction through continuous status updates
- Develop, manage, and maintain internal and external support documentation
- Monitor critical infrastructure systems through industry-standard monitoring tools and systems
- Perform other activities supporting the hospital’s goals and objectives
Requirements
What you’ll need- Previous experience as a computer technician or IT support
- Experience in healthcare field desirable
- Ability to manage, troubleshoot, and resolve multiple issues
- Excellent verbal and written communication skills
- Knowledge of computer software systems, including databases, office applications, and operating systems
- Ability to physically stand, bend, squat, and lift equipment
- Patience and understanding
- Required to take on-call through a staff rotation
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Employee 403(b)
- Health savings account with Company match
- Vacation
- Sick leave
- Paid holidays
- Growth and development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer Technician ExperienceTroubleshootingDatabase KnowledgeOffice Applications KnowledgeOperating Systems Knowledge
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationPatienceUnderstanding
Tools & Technologies
Ticketing SystemMonitoring ToolsSupport Center Application
Industry Keywords
Healthcare FieldCustomer SatisfactionIT Operational Policies