HuFriedyGroup

Inspector

• Conduct component and assembly incoming, in-process, and final product inspections to appropriate standards using blueprints and inspection measurement equipment
• Perform product testing using various production qualification equipment
• Identify, segregate, and document rejected components and materials
• Participate on a Material Review Board to review and process nonconformance reports
• Enter and retrieve inspection and nonconformance data from local and global systems
• Review related quality documentation such as DHRs and calibration records
• Support local problem-solving activities and identify opportunities for improvement
• Complete other duties as assigned

Quality Inspector, 2nd Shift

Manager

• Lead, coach, and develop a team of IT Service Specialists across HuFriedyGroup facilities
• Standardize categorization, processes, service levels, coverage, and accountability across locations
• Set team goals, balance workload, define performance expectations, and build talent growth paths
• Design and establish core ITSM processes from scratch, replacing the email-based support model
• Select, implement, and own an ITSM/ticketing platform
• Establish incident, request, change, and problem management processes aligned with ITIL principles
• Define SLAs, OLAs, escalation paths, and ownership
• Champion AI-first and automation-first approaches, including AI-assisted triage, virtual agents, and workflow orchestration
• Partner with IT, engineering, and business stakeholders to embed automation into support and delivery workflows
• Establish formal problem management, root-cause analysis, and permanent corrective actions
• Define ITSM KPIs and experience metrics, including ticket volume, MTTR, backlog, and recurring-issue rates
• Build dashboards and automated reporting for operational management
• Own the Routine Management KPI framework for the broader Enterprise Technology organization
• Establish daily, weekly, and monthly management routines, tiered huddles, and visual performance tracking
• Advise IT leadership and business stakeholders, facilitate adoption workshops, and mentor future ITSM practitioners

IT Service Manager

Account Manager

• Define and negotiate contractual terms to secure agreements and support continued business growth
• Set and execute strategic goals for the assigned territory
• Sell dental instrumentation and infection prevention and control products and services
• Drive revenue and margin growth through business relationships, customer needs analysis, product presentations, and negotiations
• Evaluate account performance against objectives and implement strategies and action plans to achieve targets
• Educate customers on technical and commercial value propositions
• Collaborate with Marketing, Customer Care, Solutions Management, Supply Chain, Operations, and Quality partners
• Recommend new products and services to improve efficiency, reliability, and customer value
• Design, schedule, implement, and monitor promotional programs
• Counsel dealers, group accounts, and purchasing agents on promotional opportunities, special programs, new product introductions, and sales information

Quality Inspector, 2nd Shift

IT Service Manager

Account Manager, Regional Accounts