Hunderunde

Customer Success Manager

• Build, test, and optimize email flows and campaigns in Klaviyo
• Develop post-purchase, win-back, impact-window check-in, and cancellation flows
• Create customer segments and use them in day-to-day CRM activities
• Further develop WhatsApp as a second lifecycle channel, including onboarding sequences, savings-plan reminders, and win-back campaigns
• Manage the subscription business, drive subscription growth, and reduce cancellations
• Account for ReCharge’s technical limitations and develop solutions such as pause offers, win-back flows, and interval adjustments
• Analyze customer data from Shopify, ReCharge, Klaviyo, and surveys, and derive actionable initiatives
• Conduct A/B tests on subject lines, send times, and flow logic
• Work closely with the founders, content/copy team, and customer service

Explore CRM & Subscription Manager – m/f/d at Hunderunde. Review requirements and application details.