HYCU, Inc.

Account Manager

• Own a portfolio of existing Commercial & Enterprise customers and meet or exceed quota for renewals, upsell, and cross-sell revenue
• Build and execute account plans mapping customer priorities, stakeholders, and growth opportunities
• Manage the full renewal cycle from risk identification through negotiation and close
• Identify expansion opportunities across workloads, cloud environments, business units, and use cases
• Maintain accurate forecasting and pipeline, including renewal dates, expansion opportunities, and churn risk
• Lead regular business reviews demonstrating value and aligning on next-phase outcomes
• Cultivate relationships with C-level executives, IT leaders, and technical users
• Present HYCU solutions, products, and services to address customer needs
• Partner with Customer Success, Technical Support, Product Management, Marketing, and Engineering
• Work with Value-Added Resellers and Strategic Alliance partners on renewals and expansion
• Represent customer feedback internally to shape product and service improvements

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