IEHP

Operations

• Coordinate operational activities supporting STAR-led transformation initiatives, organizational improvement efforts, and enterprise engagement activities
• Lead coordination and operational support for organizational improvement programs, engagement campaigns, conferences, and continuous improvement initiatives
• Manage cross-functional stakeholder relationships, executive communication, deliverable oversight, issue escalation, operational alignment, and stakeholder accountability
• Coordinate operational planning, governance workflows, implementation timelines, reporting processes, and execution activities
• Monitor operational performance, initiative progress, stakeholder commitments, execution risks, transformation activities, deliverables, and implementation objectives
• Oversee transformation communications, engagement activities, program updates, resource distribution, and communication workflows
• Maintain operational repositories, governance tools, communication systems, workflow resources, standardized processes, collaboration platforms, vendor-supported systems, and transformation infrastructure
• Coordinate executive support activities including leadership reporting, presentation materials, initiative communications, meetings, accountability tracking, and follow-through
• Sustain visual management systems, huddle boards, mission control environments, operational dashboards, and transformation infrastructure
• Develop and maintain coordination systems, implementation workflows, governance processes, reporting cadences, procurement support, budget coordination, and sustainment processes
• Conduct operational research, program assessments, and organizational analysis; develop recommendations and operational insights
• Apply systems thinking and continuous improvement principles to improve operational effectiveness and transformation capabilities
• Perform other duties as required to support Health Plan operations and department needs

System Transformation Operations Facilitator