IGD (Institute of Grocery Distribution)

Customer Support

• Respond to customer inquiries via phone, email, and the AskIGD service
• Process customer orders accurately and efficiently, ensuring correct product, service, and billing details
• Oversee subscription services by onboarding new users, resolving issues, and facilitating web subscription setup
• Maintain and update the CRM database with accurate customer information
• Resolve customer complaints and issues quickly and effectively
• Stay updated on products, services, and industry trends
• Collaborate with client success, Insight, and marketing teams to ensure a seamless customer experience
• Manage a select group of accounts supported by an account-based marketing program
• Follow up with customers to ensure issues are resolved, subscriptions are properly managed, and customers are satisfied
• Provide management with customer feedback and process improvement insights

Explore Customer Support Executive at IGD (Institute of Grocery…. Review requirements and application details.