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IGD (Institute of Grocery Distribution)Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and subscription management, with a strong focus on accuracy in order processing and maintaining customer satisfaction. Proficient in CRM software and effective communication to enhance customer experiences.
Highest-signal resume keywords
Customer Service ExperienceCRM Software ProficiencyOrder Processing AccuracySubscription ManagementStrong Communication Skills
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, and the AskIGD service
- Process customer orders accurately and efficiently, ensuring correct product, service, and billing details
- Oversee subscription services by onboarding new users, resolving issues, and facilitating web subscription setup
- Maintain and update the CRM database with accurate customer information
- Resolve customer complaints and issues quickly and effectively
- Stay updated on products, services, and industry trends
- Collaborate with client success, Insight, and marketing teams to ensure a seamless customer experience
- Manage a select group of accounts supported by an account-based marketing program
- Follow up with customers to ensure issues are resolved, subscriptions are properly managed, and customers are satisfied
- Provide management with customer feedback and process improvement insights
Requirements
What you’ll need- Previous experience in customer service, sales order processing, or subscription management is preferred
- Experience using CRM software or customer management tools
- Strong verbal and written communication skills
- Ability to work efficiently in a fast-paced environment, managing multiple priorities
- Detail-oriented with a strong ability to maintain accuracy when processing orders and updating databases
- Proactive and self-motivated with a focus on customer satisfaction
- Ability to handle difficult customer situations with professionalism and empathy
- Basic computer skills, including proficiency with Microsoft Office and CRM tools
- A degree qualification is desired but not essential
Benefits
Comp & perks- Market leading pension
- Bonus scheme
- Ability to buy and sell annual leave
- Generous medical insurance package
- Hybrid working with a mix of home and office-based working
- Work-life balance
- Empowered and trusted to manage your time
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingSubscription ManagementCRM Database MaintenanceData AccuracyCustomer Feedback Analysis
Soft Skills
Detail-OrientedProactiveEmpathyTime ManagementProblem Solving
Tools & Technologies
CRM ToolsMicrosoft OfficeCustomer Management Tools
Industry Keywords
Customer InquiriesAccount-Based MarketingCustomer SatisfactionFast-Paced EnvironmentProduct Knowledge