improvIT

Analyst

• Maintain and support the client’s life insurance contract management system (CMS)
• Manage IT systems and processes supporting invoicing, dunning, incoming and outgoing payments, and business workflows
• Support daily, weekly, and monthly operational tasks
• Troubleshoot and resolve production issues using Jira
• Collect, analyze, and test client requirements for system changes and new implementations
• Configure the CMS system for business needs and ensure high-quality outputs
• Execute processes accurately in a live production environment
• Participate in cross-functional project teams to align the UL3 system with broader organizational goals
• Collaborate with vendors and international teams

IT System Analyst