Demonstrates expertise in managing the passenger journey within consumer marketplaces, focusing on trust and safety features, data-driven decision-making, and collaboration across diverse product teams. Proficient in A/B testing and understanding of logistics and marketplace dynamics.

Highest-signal resume keywords

Consumer Marketplace ExperienceA/B TestingData-Driven Decision-MakingTrust-Building UX DesignCollaboration Across Product Teams

About the role

Key responsibilities & impact

Define and evolve the passenger journey after driver assignment, including pickup waiting, meeting the driver, the ride, and trip completion.
Identify and remove reasons passengers and drivers cancel after agreeing to a ride.
Improve ETA accuracy, driver tracking, pickup-point clarity, and passenger-driver communication.
Develop in-ride trust and safety features such as trip sharing, route monitoring, and emergency tools with the safety team.
Own trip completion experiences including trip summaries, payment confirmation, ratings, feedback, and post-trip issue resolution.
Run A/B tests and iterate on waiting rules, notifications, communication tools, and cancellation policies.
Collaborate with driver product, safety, maps and geo, payments, customer support, and data teams.

Requirements

What you’ll need

4+ years in consumer marketplaces.
Proven track record leading high-scale consumer products, preferably in ride-hailing, delivery, or platforms with offline operational components.
Hands-on understanding of real-world logistics, including ETAs, geolocation, cancellations, and support workflows.
Understanding of two-sided marketplace incentives involving passengers and drivers.
Skilled in A/B testing, funnel analysis, cohort analysis, and data-driven decision-making under uncertainty.
Deep empathy for passenger anxieties during a ride and ability to design trust-building UX.
Treat safety as an absolute product requirement.
Proven success collaborating across diverse product teams, including Driver Experience, Maps, Safety, Payments, and Support.
Ability to articulate complex product and operational trade-offs and strategic decisions to technical teams and executive leadership.
Business-fluent English proficiency (B2/C1+ or equivalent).

Benefits

Comp & perks

Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

A/B TestingFunnel AnalysisCohort AnalysisGeolocation UnderstandingLogistics ManagementCancellation PoliciesTrip SummariesPayment ConfirmationOperational Trade-OffsSafety Features Development

Soft Skills

Empathy for PassengersCommunication SkillsArticulation of Complex ConceptsCollaborationProblem-Solving

Industry Keywords

Ride-HailingConsumer ProductsTwo-Sided MarketplaceDriver ExperienceSafetyCustomer SupportData TeamsOperational ComponentsPassenger-Driver CommunicationTrip Completion