InductiveHealth Informatics

Application Engineer

• Deploy and maintain .NET web applications hosted on Microsoft IIS, Microsoft SQL Server, and Microsoft Azure
• Work Tier 3 client support tickets and communicate status/progress updates on technical topics to non-technical clients and internal stakeholders
• Troubleshoot complex application, infrastructure, and deployment issues across development, test, and production environments
• Participate in on-call support and operational incident response activities to maintain high system availability and security
• Develop, maintain, and support automation tools, scripts, and processes for software builds, deployments, and code management
• Utilize Azure DevOps, Git, PowerShell, and infrastructure monitoring platforms to support SaaS practices and continuous improvement
• Partner with development teams to plan, coordinate, and execute application releases and production deployments
• Support and administer Windows Server infrastructure and Microsoft Azure cloud services
• Manage existing Azure environments and assist with onboarding and configuration of new customer subscriptions
• Administer and support IIS and other core application services
• Monitor application and infrastructure health and resolve performance, availability, and reliability issues
• Evaluate production applications and infrastructure to improve security, scalability, performance, and operational efficiency
• Collaborate with SQL Server DBAs on database-related application performance issues
• Collaborate with the DevOps Team to enhance automation, monitoring, and operational processes
• Collaborate with developers, business stakeholders, and customers to design solutions, resolve technical issues, and support improvements
• Stay current with emerging Microsoft technologies, cloud services, and industry best practices

Application Support Engineer