Inland Imaging

Patient Access

• Greet and welcome patients and visitors
• Register patients, collect demographic and billing data, and verify insurance eligibility
• Collect and process patient payments using the Zirmed payment system
• Provide payment estimates and answer patient questions
• Answer phones and assist callers
• Schedule walk-in patient exams
• Prepare exam paperwork and link orders to patient exams
• Obtain or clarify missing orders from referring offices
• Check in interpreters through language services
• Generate exam reports and document, scan, and attach paperwork to patient accession numbers
• Burn exams and reports to CDs or flash drives for patients and referring offices
• Coordinate FedEx next-day mail requests
• Resolve image exceptions and push images to other facilities
• Assist with breast procedure consent forms and medical record requests
• Support mammography and hospital department requests as applicable
• Work with departments to ensure smooth patient flow and care
• Merge accounts, resolve exceptions, and verify ICD-10 codes for walk-in exams
• Rotate to other shifts and locations as needed
• Perform other projects and duties as assigned

Patient Access Registrar

Insurance

• Address large volumes of unpaid or incorrectly paid claims to secure reimbursement
• Perform medical billing functions for third-party claims
• Review unpaid claims and straightforward denials; appeal, correct, and resubmit claims when necessary
• Follow up with insurance companies regarding unpaid or incorrectly paid services
• Help patients understand insurance claim processing
• Assist patients with collection questions when the Collections Specialist is unavailable
• Write off uncollectible balances up to $500, dependent on experience
• Resolve claim edits before claim submission
• Review and process payer refunds
• Research and resolve minor patient complaints and credit balances
• Complete special projects and other assigned duties
• Maintain confidentiality and comply with Joint Commission, HIPAA, and PHI requirements
• Rotate to other shifts and locations as needed

Patient Access Registrar

Insurance Specialist