Insense | TikTok & Meta Partner

Support Engineer

• Provide support to content creators from the US, Canada, Europe, and the UK using the Insense platform
• Resolve creator issues and emails, diagnose problems, and solve typical issues with admin tools
• Create and track technical tickets and notify creators when issues are resolved
• Define and optimize support ticket classification tags
• Track customer support efficiency metrics, including request volume, response time, resolution time, and request categories
• Provide feedback and insights to improve products and processes
• Build a library of typical support answers and automate communications using Intercom tools where possible
• Own and update the FAQ for UGC creators and influencers
• Check the status of ongoing platform transactions
• Follow up with unresponsive content creators by email and social media
• Apply Insense quality-policy consequences to unresponsive, rude, or unprofessional creators
• Manage transaction decline requests from brands and content creators
• Resolve issues identified through transaction-status checks
• Coordinate Customer Success team tasks
• Support management of App Store and Google Play reviews
• Contribute to brainstorms and planning sessions and propose process improvements

Customer Support Analyst

• Resolve content creators’ issues and answer emails
• Diagnose and solve typical issues using admin tools
• Create and track technical tickets and notify creators when issues are resolved
• Define and optimize support ticket classification tags
• Track customer support efficiency metrics, including request volume, response time, and resolution time
• Provide feedback and insights to improve products and processes
• Build a library of typical support answers and automate communications using Intercom
• Own and update the FAQ for UGC creators and influencers
• Check the status of ongoing platform transactions
• Follow up with unresponsive content creators
• Contact creators with many unresponsive transactions through social media
• Apply quality-policy consequences to unresponsive, rude, or unprofessional creators
• Manage transaction decline requests from brands and creators
• Resolve issues identified through transaction status checks
• Coordinate Customer Success tasks
• Respond to App Store and Google Play reviews
• Contribute to team brainstorming and planning sessions
• Generate process-efficiency insights and propose improvements

• Support content creators from the US, Canada, Europe, and the UK using the Insense platform
• Resolve creator issues by email, diagnose problems, and solve typical issues with admin tools
• Create and track technical tickets and notify creators when issues are resolved
• Define and optimize support ticket classification tags
• Track customer support efficiency metrics, including request volume, response time, and resolution time
• Provide product and process feedback to other teams
• Build typical-answer libraries and automate support communications using Intercom tools
• Own and update the FAQ for UGC creators and influencers
• Check ongoing platform transaction statuses
• Follow up with unresponsive content creators and contact them through social media when necessary
• Apply quality-policy consequences to unresponsive, rude, or unprofessional creators
• Manage transaction decline requests from brands and creators
• Resolve issues identified through transaction-status checks
• Coordinate Customer Success tasks
• Respond to App Store and Google Play reviews
• Contribute to brainstorms and planning sessions and propose process improvements

• Support content creators from the US, Canada, Europe, and the UK using the Insense platform
• Resolve creator issues and answer emails
• Diagnose and solve typical issues using administrative tools
• Create and track technical tickets and notify creators when issues are resolved
• Define and optimize support ticket classification tags
• Track customer support efficiency metrics
• Provide product and process feedback to other teams
• Build a library of typical support answers
• Automate support communications using Intercom tools where possible
• Own and maintain the FAQ for UGC creators and influencers
• Check the status of ongoing platform transactions
• Follow up with unresponsive content creators
• Contact creators through social media when needed
• Apply account consequences under Insense quality policies
• Manage transaction decline requests from brands and creators
• Resolve issues identified during transaction status checks
• Coordinate follow-up tasks for the Customer Success team
• Support management of App Store and Google Play reviews
• Contribute to brainstorms and planning sessions
• Generate process-efficiency insights and propose improvements

Product Designer

• Own product design from discovery through high-fidelity designs and production-ready specifications
• Design end-to-end user flows and interactive prototypes in Figma
• Own a defined area of the roadmap across Client Experience and Creator Experience pods
• Work within and evolve the existing design system
• Collaborate closely with PMs, Engineers, and two Product Designers in an async environment
• Participate in design reviews and provide thoughtful feedback
• Run lightweight usability testing when needed

Senior Product Designer

• Own product design from discovery through high-fidelity designs and production-ready specifications
• Design end-to-end user flows and interactive prototypes in Figma
• Own a defined area of the roadmap across the Client Experience and Creator Experience pods
• Work within and evolve the existing design system
• Collaborate closely with Product Managers, Engineers, and two Product Designers in an async environment
• Participate in design reviews and provide thoughtful feedback
• Run lightweight usability testing when needed
• Partner closely with Product and Engineering on features end-to-end

• Own product design from discovery through high-fidelity designs and production-ready specifications
• Design end-to-end user flows and interactive prototypes in Figma
• Own a defined area of the roadmap across the Client Experience and Creator Experience pods
• Work within and evolve the existing design system
• Collaborate closely with PMs, Engineers, and two Product Designers in an async environment
• Participate in design reviews and provide thoughtful feedback
• Run lightweight usability testing when needed

Content Marketing Manager

• Write and edit ebooks, guides, reports, case studies, landing pages, sales materials, and thought leadership content
• Create newsletters, nurture sequences, event follow-ups, and other email campaigns
• Develop content for sponsorships, partnerships, webinars, and events
• Research industry trends, customer challenges, and competitor activity
• Interview internal experts and turn their knowledge into market-facing content
• Collaborate with Growth and Product Marketing on campaigns and lead generation
• Coordinate content projects with designers, freelancers, and internal stakeholders
• Maintain the content calendar and ensure work is delivered on time
• Review content performance and use insights to improve future work
• Use AI tools to work more efficiently while maintaining quality and accuracy

Customer Support Analyst

Customer Support Analyst

Customer Support Analyst

Customer Support Analyst

Senior Product Designer

Senior Product Designer

Senior Product Designer

Senior Content Marketing