INSHUR

Customer Success Manager

• Own marketing CRM across the UK, US, and Netherlands
• Create in-life communications, automations, and campaigns to support customer acquisition and retention
• Build and improve customer journeys from quote follow-ups to renewal invitations
• Plan and deliver targeted CRM communications and maintain a data-led campaign roadmap
• Own the content calendar and create campaigns end to end, including copy, build, and testing
• Design segmented retention, win-back, loyalty, upsell, and cross-sell campaigns
• Develop one-page business cases for experiments, measure results, and share insights
• Monitor customer sentiment through NPS, feedback surveys, and Trustpilot
• Share customer insights with stakeholders as part of Consumer Duty work
• Create paid-media segments, including exclusion and lookalike audiences
• Support new product and partner launches with CRM journeys
• Partner with UK and US marketing generalists and paid media specialists
• Report to the Head of Marketing within a team of three

Explore CRM Executive at INSHUR. Review requirements and application details.

Open roles

CRM Executive