Inside Travel Group | B Corp™

Operations

• Secure services for client bookings and generate accurate, up-to-date final travel documents
• Manage booking queues, reservations and requests
• Balance availability and logistics with client needs and preferences
• Confirm accommodation, restaurants, activities, excursions, guides and transportation using phone, email and online reservation systems
• Monitor, book and schedule Tour Leaders and freelance tour leaders using the Master Planner
• Maintain relationships with suppliers and external partners
• Input accurate reservation details into Axum for client Info Packs and Travel Consultants
• Record service costs in Axum and liaise with Finance on supplier invoices and refunds
• Quality-check bookings and itineraries before generating final travel documents
• Generate and manually update Info-Packs and prepare tickets
• Monitor shared inboxes and assist Sales teams with queries, issues and requests
• Conduct quality control of Group Tour bookings, planning tasks, sending reminders and correcting client documents
• Collaborate across InsideJapan Tours and InsideAsia Tours as needed

Travel Operations Specialist – InsideJapan