Instituto de Responsabilidade Social Sírio-Libanês

IT Support

• Manage and perform support services for customers and internal and external users
• Create and configure users and access groups
• Handle incidents and problems involving network and server infrastructure
• Manage Active Directory (AD) tools
• Assemble and maintain computers
• Assemble, configure, and perform basic maintenance on printers
• Provide guidance on the use of the company’s systems and service infrastructure
• Ensure the proper application of equipment manufacturers’ service procedures
• Keep departmental records up to date and organized, including regulatory documents, service orders, delivery records, and invoices
• Comply with internal guidelines, operating procedures, quality standards, service execution requirements, and other role-related rules
• Manage the replenishment and distribution of departmental materials

Senior IT Technician