Integrated Dermatology

Patient Care Coordinator

• Schedule and confirm patient appointments, follow-ups, and referrals
• Notify communities/facilities and providers of scheduled visit dates
• Request consultations, visit schedules, patient sign-up lists, and missing documentation
• Organize and maintain monthly provider calendars in Outlook
• Create visit templates and reports using scheduling software
• Develop and maintain relationships with community/facility decision-makers
• Identify account concerns and growth opportunities
• Maintain updated account information in the CRM
• Collaborate with practitioners and internal teams to ensure seamless patient care and customer satisfaction
• Coordinate with patients, Power of Attorneys, and facilities
• Monitor insurance approvals, outstanding referrals, authorization requests, rescheduling queues, and fax folders
• Report the number of patients seen at each facility
• Respond to voicemails in a timely manner
• Format monthly reports into flyers for distribution
• Complete tasks assigned in Planner

Patient Care Coordinator – Dermatology