Integrated Lawn Care, Inc.

Customer Support

• Provide outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding lawn care and chemical services
• Answer customer inquiries via phone, email, and chat
• Schedule, modify, and confirm lawn care service appointments
• Provide accurate information about chemical lawn care programs, products, and promotions
• Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members
• Maintain detailed and accurate records of customer interactions in the CRM system
• Proactively follow up with customers to ensure satisfaction and address service-related questions
• Assist with billing inquiries, payment processing, and account updates
• Collaborate with sales and operations teams to ensure seamless customer service delivery

Customer Service Representative