interactive investor

Account Manager

• Deliver the partnerships strategy, driving customer acquisition, commercial growth and performance across existing and new B2B partnerships
• Identify, secure and develop strategic partnerships across recruitment, umbrella, accountancy, employee benefits, financial services and other affinity channels
• Build and maintain a pipeline of opportunities and new routes to market
• Own and grow partner relationships from onboarding through ongoing commercial development
• Deliver joint business plans, engagement initiatives and performance improvements
• Build a network of partners, intermediaries and industry stakeholders
• Represent interactive investor at industry events, conferences and partner meetings
• Leverage the designated broker proposition to develop relationships with financial services organisations and intermediaries
• Collaborate with Marketing, PR, Product, Operations, Compliance, Customer Services and Growth teams
• Coordinate joint campaigns, thought leadership, media activity, case studies and partner communications
• Act as the internal advocate for partner needs and ensure stakeholder alignment
• Monitor, analyse and report on partnership performance, pipeline progression, acquisition activity and commercial outcomes
• Produce forecasts, presentations and business updates for senior stakeholders
• Ensure partnership activity, contracts and commercial arrangements comply with regulatory requirements, company policies and the firm's Risk Management Framework
• Support risk and control activities in line with FCA requirements and governance standards

Explore Partnerships Manager at interactive investor. Review requirements and application details.

Partnerships Manager

Administration

• Deliver accurate, timely, and customer-focused pension servicing
• Provide technical support for complex queries and act as an escalation point
• Manage mailboxes, daily workflow, and third-party workflow distribution
• Identify, record, and raise risk events within agreed SLAs
• Maintain awareness of CASS requirements, regulatory obligations, HMRC rules, and the VC process
• Review procedure documentation and complaint timelines
• Process SAR requests
• Complete TTFAC and contribution correction approvals
• Provide feedback and support to colleagues
• Support team huddles and act as deputy for the Team Manager during absence
• Carry out daily and month-end quality checks and maintain QA records
• Conduct spot checks and quality reviews for new starters and underperformers
• Support training planning, delivery, post-training activities, and new-starter QC implementation
• Contribute to SFK and training materials
• Provide constructive feedback based on QC findings and support continuous improvement

Explore Senior Pension Administrator at interactive investor. Review requirements and application details.