InterMed

Operations

• Oversee accurate and timely administration of client contracts, vendor service agreements, and warranties in the Healthcare Technology Management environment
• Enter and maintain complete, accurate, and current contract records in the CMMS, including terms, coverage, assets, dates, pricing, and supporting documentation
• Serve as the contract-module subject matter expert by standardizing workflows, resolving data and process issues, training users, and promoting consistent CMMS use
• Monitor contract expirations and provide Sales and Service Operations with renewal information and documentation
• Reconcile contract data across CMMS, CRM, billing, and other systems; investigate discrepancies and coordinate corrections
• Monitor customer accounts, contract coverage, and system configuration for accurate service and billing execution
• Coordinate amendments from data preparation through execution and implementation
• Partner with Operations Support, Service Operations, and IT to improve amendment roles, workflows, system requirements, and hand-offs
• Develop or review test scripts, perform user acceptance testing, document results and defects, and verify CMMS enhancements
• Maintain complete and accurate CMMS case records, including issues, actions, status, resolutions, and follow-up

Operations Support Contract Manager