inTEST EMS

Account Manager

• Lead RFQ responses, quotation development, order booking, and order processing activities in partnership with Sales Administration
• Manage customer purchase orders and coordinate fulfillment requirements
• Build and maintain executive-level relationships across Texas Instruments
• Partner with customer engineering, operations, and product teams to support ongoing business initiatives
• Establish and maintain strong working relationships across all Texas Instruments locations globally
• Develop strategic roadmaps for testers, platforms, probers, handlers, and related semiconductor test equipment
• Act as the primary liaison between Texas Instruments and InTest Engineering, Operations, Quality, and other internal departments
• Maintain exceptional customer satisfaction through responsive communication and effective issue resolution
• Coordinate production schedules and logistics between Texas Instruments and InTest Operations teams
• Own account sales forecasts, booking projections, key performance metrics, and business growth objectives
• Track account performance and establish measurable sales targets
• Drive resolution of customer issues, escalations, and conflict management activities
• Lead continuous improvement initiatives and oversee customer-facing corrective action reporting, including 8D reports
• Identify and pursue new business opportunities within Texas Instruments
• Collaborate with Marketing, Product Development, and Engineering teams to develop solutions that meet evolving customer needs
• Prepare customer reports, business reviews, forecasts, and presentation materials
• Support and coordinate domestic and international sales representatives engaged in Texas Instruments business activities
• Develop proficiency and maintain effective use of business systems including Microsoft Dynamics, ADEPT, and M2K
• Perform additional duties as assigned

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