Inviso

Support Engineer

• Provide Microsoft 365 support as part of Inviso’s follow-the-sun Service Café model, primarily supporting India and European business hours
• Monitor and manage a dedicated Windows 365 migration and support queue in ServiceNow
• Perform Level 1 triage and initial troubleshooting for Microsoft 365, Windows 365, identity, endpoint, and related user issues
• Own incoming tickets through initial diagnosis, documentation, resolution, assignment, or escalation
• Execute Windows 365 migration, provisioning, and validation activities using established runbooks, checklists, and deployment procedures
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Entra ID, Defender, and Windows 365
• Perform identity and access tasks including user provisioning, licensing, MFA, group membership, access troubleshooting, and Conditional Access troubleshooting
• Troubleshoot endpoint enrollment, application deployment, device compliance, connectivity, authentication, and Cloud PC issues
• Escalate Level 2 and Level 3 issues with complete diagnostic information and clear documentation
• Coordinate ticket handoffs between India, European, and U.S. support teams across time zones
• Maintain ticket status, troubleshooting notes, resolution details, and service documentation in ServiceNow
• Identify recurring incidents and recommend updates to runbooks, knowledge articles, checklists, and support procedures
• Assist with Microsoft 365 and Windows 365 migration activities, testing, validation, and end-user readiness
• Monitor and administer Microsoft 365 services using administration, security, compliance, and endpoint management centers
• Communicate with end users, customers, and internal technical teams
• Participate in training and knowledge-sharing activities
• Improve support processes through automation, documentation, and repeatable solutions

Microsoft 365 Support Engineer

Project Manager

• Build strong client relationships grounded in trust, responsiveness, and understanding of business goals
• Lead projects from intake through delivery, including scope, schedule, creative kickoff, proofing, approvals, and final closeout
• Translate campaign objectives into actionable project plans, creative briefs, timelines, and next steps
• Coordinate cross-functional contributors across account management, content development, design, digital, operations, and external partners
• Perform first-pass reviews of presentations, marketing content, and client deliverables
• Manage integrated deliverables including email campaigns, web and landing-page content, presentations, social content, digital assets, customer stories, white papers, infographics, and sales enablement materials
• Facilitate client and internal meetings, document decisions, and clarify owners and next steps
• Anticipate risks, resolve roadblocks, manage scope changes, and communicate tradeoffs
• Provide recommendations and options to help clients make informed decisions
• Maintain project documentation and status reporting in project management and collaboration tools
• Review campaign performance, identify optimization opportunities, and capture lessons learned
• Improve repeatable processes, templates, and ways of working

Microsoft 365 Support Engineer

Marketing Project Manager