IP House

Customer Success Manager

• Grow a portfolio of US and global accounts across entertainment, retail, and other sectors
• Identify expansion paths and lead commercial conversations
• Negotiate scope changes, uplifts, and renewals directly
• Own the net-new logo target for the territory
• Build and manage pipeline through outbound, referrals, industry networking, and marketing-generated demand
• Run opportunities end to end, from first conversation through solution design, pricing, and close
• Serve as senior relationship owner across the portfolio
• Run MBRs and QBRs that evidence client value
• Identify retention risks before renewal dates
• Partner with Operations on timelines, quality, and compliance
• Feed client insights back into Product and Client Solutions
• Attend and speak at sector conferences and industry events as a business development presence

Client Success Lead