Jolera

Operations

• Serve as the technical Subject Matter Expert for Jolera's SolarWinds Platform.
• Administer, configure, monitor, maintain, and optimize SolarWinds and associated modules.
• Own the technical SolarWinds component of client and infrastructure onboarding.
• Configure and onboard servers, network devices, applications, storage, virtualization, and other supported infrastructure.
• Configure and troubleshoot monitoring using SNMP, ICMP, WMI/WinRM, APIs, and SolarWinds Platform Agents.
• Manage monitoring templates, thresholds, alerts, dependencies, dashboards, reports, users, permissions, licensing, and polling engines.
• Monitor platform health, performance, and capacity and identify improvements.
• Perform platform maintenance, upgrades, patches, and configuration changes under Change Management processes.
• Develop automation using SolarWinds APIs, PowerShell, scripting, and other technologies.
• Develop and maintain integrations with PSA, ITSM, RMM, reporting, CMDB, and automation platforms.
• Provide advanced troubleshooting, root-cause analysis, and technical escalation support.
• Develop documentation, standards, procedures, and best practices.
• Collaborate with Onboarding, Service Delivery, GIRC, Project Management, and technical teams.
• Provide technical input into client solutions, service design, RFPs, and proposals.
• Continuously improve service quality, efficiency, automation, and scalability.

MSP Technology Operations Specialist – SolarWinds

Engineer

• Lead the architecture, design, and continuous improvement of enterprise Elastic environments
• Define and enforce best practices for scalability, resilience, lifecycle management, and operational excellence
• Support and optimize platform strategy for high availability, retention, performance, and cost efficiency
• Lead root cause analysis and resolution of complex platform, pipeline, and data issues
• Design and govern ingestion pipelines, data models, and ECS-aligned normalization standards
• Build and optimize advanced Logstash and ingest pipelines for high-volume and diverse data sources
• Lead large-scale Elastic Agent and Fleet deployments for endpoint and observability use cases
• Integrate diverse security and observability telemetry sources while maintaining high data quality
• Design and optimize AWS-backed Elastic infrastructure, including S3, compute, networking, IAM, and related cloud services
• Design production-grade CI/CD pipelines
• Leverage AWS services for snapshot strategy, retention, archival, and broader platform operations
• Monitor and optimize costs across compute, storage, ingestion, and retention
• Automate infrastructure provisioning and configuration using infrastructure-as-code
• Design advanced Kibana dashboards, detection workflows, observability views, and executive reporting
• Partner with detection engineering, infrastructure, and leadership teams to define requirements and roadmap priorities
• Identify opportunities to improve detection coverage, platform reliability, and observability maturity
• Mentor engineers, review technical designs, and contribute to platform roadmap planning

MSP Technology Operations Specialist – SolarWinds

Senior Elastic Engineer