Joy Tour Viagens e Turismo

Events

• Develop and lead the department team and strategies under management guidance
• Supervise daily operations, including logistics, customer service, and related areas
• Gather briefs from Operations, the client, and/or the Commercial team
• Analyze event allocation among coordinators based on volume, complexity, delivery deadline, and event date
• Open the SPEC, make initial contact with the client, clarify questions, and assign the request to the team
• Monitor the SLA weekly and update the SPEC cover sheet
• Manage the reconciliation of client and TH cards with the Finance Department
• Monitor attendance, working hours, vacation, and birthday day off
• Review cost spreadsheets and the closing reports prepared by junior and mid-level coordinators
• Select suppliers and ensure compliance with contracts
• Conduct weekly one-on-ones and provide regular feedback
• Align the team's delivery with the company's strategy
• Standardize the network, spreadsheets, and client communications
• Update the event tracking spreadsheet
• Lead the onboarding and training of new employees on SPEC and THEI processes

Explore Events Supervisor at Joy Tour Viagens e Turismo. Review requirements and application details.