Judson Senior Living

General

• Respond promptly and effectively to new lead inquiries
• Cultivate leads through phone calls, Creative Follow-Ups, tours, and home visits
• Create empathetic human connections with potential residents and family members
• Help leads and families evaluate senior living options
• Drive gross and net community occupancy gains by monitoring move-ins, move-outs, and vacancies
• Handle new lead traffic for all communities in the designated region
• Conduct lead reviews and lead-base audits with onsite teams
• Analyze lead sources, prospect information, and marketing metrics weekly
• Meet KPIs including Voice to Voices, Creative Follow-Ups, inquiry-to-tour conversion, Speed to Lead, email blasts, and bulk text messages
• Meet regularly with the managing director regarding program functionality, results, challenges, and building-specific issues
• Develop strategies for struggling buildings and identify improvement opportunities
• Manage leads in the Welcome Home platform
• Apply sales processes including the STEP method, Order of Process, KPI compliance, and case studies
• Participate in daily sales coverage from 9:00 a.m. to 5:30 p.m., seven days a week
• Answer forwarded after-hours calls from prospective residents within two hours
• Field incoming sales calls and collect complete contact information
• Make outbound calls and participate in call-a-thon events
• Arrange community tours for prospective residents and families
• Qualify prospective residents according to company policy and state and federal requirements
• Maintain activity follow-up sheets, lead notes, follow-ups, and action plans
• Collaborate with the Senior Living Director and Executive Director on operational and occupancy improvements
• Maintain sales contacts and partnerships with referral agencies
• Maintain promotional items, office supplies, and the marketing office
• Update lead databases, referral agencies, and Partner Central regarding move-ins, pricing, vacancies, and other information
• Participate in employer-provided training
• Perform other duties as assigned

Explore Engagement Specialist at Judson Senior Living. Review requirements and application details.