Jukebox Health

Operations

• Serve as the operational backbone for a portfolio of home modification projects within an assigned region
• Act as the primary point of contact for Jukebox's service provider network
• Move home modification projects from bid through completion
• Answer inbound calls and emails, handle routine questions, and escalate to the Project Manager when needed
• Follow up with service providers to obtain bids
• Schedule and confirm project start dates
• Check in on active projects and flag delays or risks early
• Communicate expectations, timelines, and documentation requirements to providers
• Build trusted relationships with the service provider network
• Keep a high volume of active projects moving through each stage
• Use operational queues to determine priorities and next actions
• Send reminders ahead of key milestones and deadlines
• Collect closeout documents, photos, and required forms
• Assist with claims entry and processing
• Enter and maintain project orders accurately
• Review records for completeness and accuracy before submission
• Resolve discrepancies and follow up on missing information
• Keep CRM records current and complete, including provider communications and project updates
• Work closely with Project Managers and the Member Engagement team to surface risks and resolve issues

Explore Construction Project Operations Coordinator at Jukebox Health. Review requirements and application details.