KEVOX – Dokumentations-App für Ihre Arbeit

Customer Success Manager

• Guide new customers through getting started with KEVOX and tailor the software to their specific requirements
• Proactively support existing customers and develop customer relationships further
• Analyze how customers can use KEVOX most effectively, identify untapped potential, and derive specific next steps
• Communicate customer opportunities systematically to internal teams and track implementation through to a solution for the customer
• Develop the KEVOX Academy further
• Create training materials, explainer videos, and articles
• Conduct online training sessions via video or TeamViewer
• Manage customer relationships independently
• Work with the team to continuously improve processes in onboarding, customer support, and the Academy
• Collaborate with Sales, Development, and Technical Support

Customer Success Manager – Customer Support and B2B Software Onboarding