King Arthur Baking Company

General

• Monitor and respond to King Arthur Baking audiences on social media and other online platforms
• Answer questions, amplify positive comments, de-escalate sensitive situations, and proactively engage audiences to support the brand and campaigns
• Answer basic baking and product questions
• Handle moderately challenging questions with support from Digital Engagement Team Lead, Digital Engagement Specialist II members, and relevant teams
• Perform additional tasks and responsibilities as necessary
• Participate in team problem solving and decision making
• Provide exemplary customer service to internal and external customers
• Contribute to a positive and safe work environment
• Adhere to company-wide green norms and remain educated on company impact campaigns

Seasonal Digital Engagement Specialist I