Knauf Insulation North America

Manager

• Define and maintain carrier network strategy, including mode mix, lane coverage priorities, and minimum carrier redundancy standards
• Assess carrier portfolio capacity against projected freight volumes and develop mitigation plans for coverage gaps
• Align carrier supply-side capacity with demand signals from SC Planning and S&OP; escalate constraints cross-functionally
• Manage end-to-end carrier qualification, including compliance screening and lane coverage assessment
• Lead carrier solicitation and evaluate submitted rates against CPM benchmarks and threshold criteria
• Own carrier onboarding, including SAP setup, TMS profile configuration, implementation calls, and FourKites activation
• Own the annual RFP process, including scope definition, carrier criteria, rate evaluation methodology, and approval authority
• Manage rate review and negotiation cycles; update TMS with contractual lane rates
• Establish and enforce standard rate input formats and rate-comparison decision logic
• Review and approve carrier freight invoices, including drop trailer, detention, and accessorial charges
• Maintain visibility into freight cost variances and coordinate invoice approval workflows with Finance
• Run the monthly CNCR process, including TMS scorecards, corrective action calls, and SharePoint documentation
• Monitor carrier OTD, accessorial frequency, load note compliance, and tender acceptance rates
• Define and manage escalation thresholds for carrier relationships
• Serve as primary contact for strategic carrier relationships and maintain communication tracking
• Lead new-carrier implementation and re-onboarding calls
• Conduct network portfolio reviews and optimize carrier mix for service, cost, and capacity
• Maintain carrier profiles and data integrity across TMS, CarrierSource, SAP, and FourKites
• Integrate CNCR documentation with TMS performance data for a consolidated carrier health view

Manager, Carrier Management