Knowtex

Implementation Specialist

• Onboard new sites and clinicians across federal and commercial healthcare environments
• Conduct live virtual training sessions for clinicians across specialties
• Present platform updates, training, and support at provider and leadership meetings
• Lead virtual office hours and recurring Q&A sessions
• Coach new users individually through early activation
• Deliver train-the-trainer sessions for Site POCs and Clinical Champions
• Track training attendance, completion, satisfaction, and time-to-activation
• Develop and maintain clinical training curricula, job aids, and educational resources
• Design self-paced and asynchronous resources
• Develop release communications for feature and product changes
• Identify, recruit, and develop Clinical Champions
• Build and facilitate a Clinical Champion community of practice
• Develop and execute implementation strategies for new and scaling sites
• Diagnose and lead service recovery for initial adoption struggles and negative first experiences
• Conduct workflow assessments and create site-level implementation plans
• Identify recurring implementation patterns and document them in the implementation playbook
• Build deep understanding of AI note generation, prompts, templates, and model boundaries
• Interpret clinician-reported concerns and errors and perform root cause analysis
• Recommend and implement prompt changes based on clinical judgment, safety, and quality standards
• Escalate patient safety concerns immediately per protocol
• Partner on the Clinical Quality Scoring Rubric and documentation audit findings
• Work with the Technical Product Manager and on-call engineers to resolve live customer-facing issues
• Translate clinician feedback into actionable product problems and advocate for prioritization
• Contribute to product and feature discussions based on frontline patterns
• Report to the Director of Customer Delivery and partner with Customer Delivery, Engineering, Implementation, Customer Support, Site POCs, and Clinical Champions

Clinical Implementation Specialist