Koh Young America

Engineer

• Develop and build customized MES solutions tailored to customer needs across the Americas
• Standardize customer MES data requirements, design communication architectures, and document software integration specifications
• Gather feedback and technical issues from field service engineers and customers, communicating with HQ to guide MES product development and improvements
• Provide remote technical support as a helpdesk agent for MES development and installation
• Resolve communication errors and system issues
• Deliver technical support through customer site visits, including MES installation, system setup, evaluations, and user/engineer training
• Collaborate with sales teams on MES technical consulting
• Lead customer meetings, review project quotations, draft proposals, and demonstrate solutions at trade shows
• Maintain expert-level knowledge of Koh Young systems and MES tools
• Train internal engineers on the latest MES protocols

MES Engineer