Kotter

Business Operations

• Oversee the operational details of corporate and public training programs from initial planning through delivery and follow-up
• Partner with the training sales team to transition closed deals into active projects and document client requirements, customizations, and SOW details
• Act as a post-sale client liaison and manage logistical communications
• Coordinate delivery resources and ensure facilitators have required materials, context, and support
• Own execution of the open-enrollment public training calendar, including registration pages, attendee communications, materials, and event logistics
• Serve as primary concierge for public attendees and manage inquiries, pre-session instructions, certificates, and surveys
• Provide occasional on-site or virtual event support and session production
• Monitor business health, performance data, project scope, vendor spend, venue costs, translation costs, margins, and product performance
• Gather client feedback, conduct facilitator debriefs, establish project closure protocols, and share success stories
• Manage timelines and actions for curriculum asset updates and new product development
• Evaluate and improve processes, workflows, tools, documentation, systems, and operating rhythms
• Forecast capacity and allocate delivery resources across corporate and public programs
• Coordinate product launch dependencies and delivery readiness
• Manage training materials, Google Drive folder structures, LMS asset access, and version control
• Track Certified Trainer delivery requirements and alert leadership regarding license maintenance
• Standardize templates, status reports, and delivery checklists
• Administer Asana and optimize delivery tools such as Zoom, Miro, Mentimeter, and Jotform
• Coordinate across Training, Consulting, Sales, Marketing, Finance, external facilitators, and partners
• Implement internal communications mechanisms and translate business priorities into operational plans
• Align promotional schedules, campaigns, program information, assets, and registration pacing with Marketing
• Coordinate sales and delivery alignment regarding pipeline visibility, feasibility, capacity, and offering readiness
• Manage translations of training materials with third-party services and global partners
• Potentially support facilitation, product development, and proposal production

Explore Training Business Operations Lead at Kotter. Review requirements and application details.