Krause Group

IT Support

• Develop and maintain the organization's IT strategy and technology roadmap
• Partner with executive leadership to align technology initiatives with business goals
• Lead technology modernization, digital transformation, and AI adoption efforts
• Establish technology standards, governance frameworks, and operational policies
• Evaluate emerging technologies and recommend business-value solutions
• Develop and maintain the organization's AI strategy and roadmap
• Lead global IT operations and service delivery
• Oversee network, cloud, server, endpoint, telecommunications, and collaboration platforms
• Ensure availability, performance, scalability, and reliability of technology services
• Manage disaster recovery, business continuity, and operational resilience programs
• Direct support for corporate offices, remote locations, and international operations
• Partner with the vCISO on cybersecurity policies, standards, compliance, risk assessments, vulnerability management, third-party security reviews, incident response, and remediation
• Provide strategic oversight of Microsoft 365, Entra ID, Teams, SharePoint, OneDrive, Exchange Online, Copilot, and related services
• Drive collaboration, productivity, communication, and AI enablement initiatives
• Ensure governance, compliance, and lifecycle management of collaboration platforms
• Develop and manage annual IT operating and capital expenditure budgets
• Negotiate technology contracts, software licensing agreements, and vendor relationships
• Monitor technology spending and identify optimization and cost-saving opportunities
• Manage managed service provider, consultant, and strategic partner relationships
• Lead, mentor, and develop IT staff and technology partners
• Establish performance expectations and professional development plans
• Foster a customer-focused service culture
• Ensure succession planning, cross-training, and knowledge transfer
• Lead enterprise audiovisual technologies and workplace technology solutions
• Ensure reliable operation of conference rooms, Microsoft Teams Rooms, scheduling panels, executive meeting spaces, and presentation technologies
• Develop support standards and lifecycle management plans
• Support executive meetings, town halls, and key corporate events through technology enablement
• Provide strategic leadership, coordinate assigned functions, manage talent acquisition, and conduct annual performance assessments for direct reports

IT Manager