Lakeside Foods, Inc.

Customer Support

• Provide advanced technical support for endpoint devices, including desktops, laptops, smartphones, tablets, printers, and related peripherals
• Troubleshoot and resolve hardware, software, and connectivity issues to minimize downtime and ensure a high-quality user experience
• Install, configure, maintain, and upgrade endpoint devices while ensuring optimal performance and security
• Deploy operating system updates, software patches, and antivirus solutions
• Assist users with technical issues by providing clear guidance and support both remotely and on-site
• Document incidents, service requests, resolutions, and follow-up activities within the IT service management system
• Maintain accurate asset inventory records and support device lifecycle management activities
• Collaborate with other IT team members to resolve complex technical issues and support technology initiatives
• Develop and deliver training to end users on endpoint devices, software applications, and technology best practices
• Help ensure endpoint devices comply with company security policies and industry standards
• Participate in audits, security updates, and continuous improvement initiatives
• Identify opportunities to improve support processes and contribute to the development of IT best practices and standard operating procedures

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