Lanlink Informática Ltda.

Support Engineer

• Provide technical support by analyzing, diagnosing, and resolving incidents and issues related to IT infrastructure
• Handle IT service requests from Lanlink and its clients
• Interact with users/clients by telephone, remote access, or in person
• Install, configure, and administer operating systems on physical and virtual servers, including Windows Server and Linux
• Provide support for virtualization, backup, and email-related requests
• Support Level 2 teams in resolving IT requests
• Participate in training sessions and meetings
• Provide support within the SLAs contractually established
• Record all activities performed in the ticketing system
• Document processes and procedures for implementing new technologies and creating or modifying servers
• Follow client-defined contractual processes and Lanlink’s internal procedures
• Create knowledge base documents to support Level 1 and Level 2 teams and Level 3 analysts
• Train Level 2 and/or Level 3 technicians and analysts when necessary
• Request assistance from specialists in resolving more complex incidents and issues

Junior IT Support Analyst

Designer

• Produce advertising creatives
• Develop and finalize advertising materials for digital media, events, and occasional publication in traditional media outlets
• Create web assets, including social media posts, video edits, banners, and landing pages
• Develop print materials
• Create artwork for various company initiatives and client campaigns
• Create social media posts and event materials

Junior IT Support Analyst

Junior Designer